Helpdesk Solutions
A Helpdesk is the front face of a department and so is customer care department for an organization. A good helpdesk solution will provide the necessary tool to your support staff, thus increase your customer satisfaction. It provides channels for effective communication with customers, a database for all customer information, their previous records and so on. It also provides a channel for co-ordination between the support staff and management. The management can read and analyse reports easily and further change the strategies and process to make the helpdesk more effective for their customers.An effective helpdesk is not only a software application, it requires policies and process for service delivery which are clear and easy to understand; it requires people who has the knowledge and skill to support the customers and end users.
Our Solutions
We provide a complete range of Helpdesk and asset management solutions that are customer friendly and easy to use:
- ITIL Compliant Helpdesk Application - Our helpdesk solution includes various modules and features like Incident and Service request management, Problem and Change Management, Knowledge base, Email integration, customer self service portal, reporting, etc.
- Process and Reference Documents - We assist in making the process and reference documents which are required for helpdesk functions.
- Professional Resource and Training - We provide human resources to manage the helpdesk for long term and short term basis. We also provide trainings for all helpdesk role.
We provide products of ManageEngine for Helpdesk and Asset Management:
- ServiceDesk Plus - ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages.
- SupportCenter Plus - SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience. Available in three editions and multiple languages, it is an effective tool for non-IT departments to achieve complete end-user satisfaction.